Shipping policy

Shipping Policy – Kuvoa

Last updated: September 2026

At Kuvoa, we aim to make your order and delivery experience as smooth as possible. We currently ship to selected countries within the European Union.

Order Processing
Orders are typically processed within 1–3 business days. Processing times may be slightly longer during weekends, public holidays or periods of high demand.

Estimated Delivery Time
Estimated delivery time within the European Union is generally 12–18 days after processing.

Delivery times are estimates and may vary depending on the destination, carrier, customs processing or other circumstances outside our control.

Shipping Costs
Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.

Tracking
When tracking is available, you will receive a shipping confirmation containing your tracking information once your order has been dispatched. Please allow some time for tracking information to become active.

Taxes and Duties
Applicable VAT and other taxes will be handled according to the destination country and will be shown or included where required during checkout.

We aim to prevent unexpected import charges for our customers. If a carrier unexpectedly asks you to pay additional import duties or taxes upon delivery, please contact us before making the payment.

Multiple Packages
In some cases, products in the same order may be shipped separately and arrive at different times. You will not be charged additional shipping costs unless this was clearly indicated at checkout.

Incorrect Shipping Address
Customers are responsible for providing a complete and correct delivery address. If you notice an error after placing your order, please contact us as soon as possible. Once an order has been dispatched, we cannot guarantee that the address can still be changed.

Delayed or Missing Orders
If your order has not arrived within the estimated delivery period, please check your tracking information first.

If there has been no tracking update for an extended period or you believe your package may be lost, please contact us so we can investigate the shipment with the carrier.

Damaged Packages
If your order arrives damaged, please contact us as soon as possible and provide photographs of the packaging and product. We will review the issue and provide an appropriate solution.

Contact

For questions regarding shipping or your order, please contact:

Kuvoa
Email: info@kuvoa.be
Website: kuvoa.be